FREQUENTLY ASKED QUESTIONS

What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contacts us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you send us a confirmation message by email.

Can you supply the relevant documentation?

Yes, we can provide all of the documentation including Certificates of Analysis / Conformance; TDS,MSDS, Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 3-7 days. For mass production, the lead time is 7-14 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases, we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, T/T in advance .

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.